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Before you paste a log: take the passwords, swarm keys, tokens and vault keys out of it. We do not need them to help, we would rather not have them, and anything you send is stored on our server until the ticket is closed.

Not sure this needs a ticket? The forum is the better place for “how do I” and “is this normal” — it is public, so the next person with the same question finds the answer. For something you believe is a security problem, write to us privately and say so; pick Security report above and we will treat it that way.